PhobiaFree.life

Privacy Policy

Last updated: April 2026

1. Introduction

PhobiaFree.life is operated by Steven Shaw, a Certified Clinical Hypnotherapist based in Naples, Florida. We are committed to protecting the privacy and confidentiality of all personal information shared with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

2. Information We Collect

We collect information you voluntarily provide, including:

Name and contact information (email address, phone number)
Health-related information you share in consultation forms
Appointment scheduling information
Payment information (processed securely through Stripe — we do not store card details)
Messages and communications you send us
SMS consent status and timestamp where applicable

We also automatically collect technical information through Google Analytics including IP address, browser type, and pages visited.

3. How We Use Your Information

Schedule and conduct consultation and therapy sessions
Send appointment confirmations and reminders
Process payments for services
Send SMS communications where consent has been given
Respond to your questions and messages
Improve our website and services
Comply with legal obligations

4. SMS Communications

We may send SMS text messages to clients who have explicitly consented to receive them. SMS messages may include appointment confirmations, session reminders, and follow-up communications. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Consent to receive SMS messages is not required to use our services.

5. Health Information and Confidentiality

Any health-related information you share — including information about your phobia, mental health history, and personal experiences — is treated with the highest level of confidentiality. This information is used solely to provide you with the best possible care and is never sold, shared, or disclosed to third parties except as required by law.

6. Information Sharing

We do not sell, rent, or trade your personal information. We may share it only with:

Service providers: Stripe (payments), Mailgun (email), Twilio (SMS), Google (analytics and calendar)
Legal requirements: When required by law or valid legal process
Safety: When necessary to protect the safety of any person

7. Data Security

Our website uses HTTPS encryption for all data transmission. Payment information is processed through Stripe's secure infrastructure and is never stored on our servers. Video calls are conducted via Zoom and are not recorded without your explicit consent.

8. Your Rights

Request access to the personal information we hold about you
Request correction or deletion of your information
Opt out of SMS communications at any time by replying STOP
Opt out of marketing communications at any time

9. Contact Us

PhobiaFree.life
Steven Shaw, Certified Clinical Hypnotherapist
Naples, Florida, United States
Email: steven@stevenshawccht.com
Website: www.phobiafree.life

This privacy policy was last reviewed and updated in April 2026. We reserve the right to update this policy at any time. Continued use of our services following any changes constitutes acceptance of the updated policy.